Greener Journal of Business and Management Studies Vol. 3 (6), pp. 270-278, August 2013
Manuscript Number: 071513733
Impact of Knowledge Management on Organizational Performance: A Case Study of Grain Marketing Board (GMB)
Katsuro Pension1*, Mapira Nyasha1, Mangava Sheiller2and Chimbindi Vhuramai3
1Department of Human Resources Management, Bindura University of Science Education, Zimbabwe.
³Cotton Company (COTTCO) –Gokwe.
*Corresponding Author’s Email: pkatsuro @ gmail.com
This research sought to find the impact of knowledge management on organizational performance. The research used a case study approach in which a sample of 60 employees out of a population of 100 employees was used. The targeted population was stratified into departments from which a simple random sampling procedure was employed to come up with departmental representatives who were then summed to make the final 60 sample elements. Questionnaires and interviews were used in triangulation to collect data on the sample. An analysis of the collected data revealed that knowledge management had positively impacted on the performance of the organization through improvements in design time, costs reduction, employee flexibility and reduced employee frustration and confusion. However, the research also found that knowledge management can be negatively affected once a culture that embraces learning and sharing knowledge is minimum.
Keywords: Employee, competitive advantage, flexibility, knowledge management and performance.
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